Unicom have a very busy sales department and a very busy complaints department. I can't say how much I've enjoyed receiving countless calls about how they could supply other utilities in addition to the broadband and phone lines they were actually supplying. Personally, I'd have preferred a bit more focus on service and a bit less time being asked to sign away more money to other services. I'd have also preferred less time on the phone to their complaints team. Essentially, by the time my business left them, we had to pay over £700 in termination fees and in some ways it was worth it to get the ill-informed, money-grabbers out of our lives. Happy memories will include: paying for an extra phone line for five years that was installed following their "guidance" on moving property; being rung repeatedly about supplying gas and electric, despite me telling them our landlords controlled those contracts; super-slow broadband; hours complaining and trying to reach a person with a clue; two months after agreeing a settlement still being charged and the credit notes and invoices not balancing. If you're looking for a supplier, do yourself a favour and sign up to anyone else. Literally, anything else: a five-year old with two paper-cups and a piece of string, homing pigeons... otherwise, you will regret it.