Where do I start? I ordered a tv stand last January paying the balance in full for a June delivery. I contacted swoon in June to enquire about delivery and was told there was a delay and it would arrive in August. (Waiting 8 months for a piece of furniture is rather excessive if you have a positive experience, however mine has been far from it) Once the item arrived I can only describe it as a knock off of what is sold on their website. Subpar quality, actually quite shocking for an individual handmade piece of furniture. I contacted swoon who said someone would come and fix it in a month. After stating I was not happy with this as the wood had been cut and was too small I said I wanted a replacement. I was advised I would receive a new item in November. Actually quite shocking when you think that the order was placed in January. I was so unhappy with their customer service and how little they cared and honestly the phrase “pulling teeth” has never been more fitting. The November date was then moved to January. That’s right, one whole year after ordering to rectify their error!! On this premise that I had it in writing that they GUARANTEED January I accepted a 70% refund. I would like to add, the 70% refund was only achieved after email upon email upon email of complaints. This was not swoons idea and they pushed back at EVERY opportunity. I emailed in December to check the status of the delivery for January and low and behold..... it’s not coming. Now it’s the end of February. Managers don’t care. They are simply not interested and palm you off. Swoon are happy to take your money for their expensive “handmade” items however they can’t deal when they “cock up” Check their Instagram for the copious amounts of negative feedback of other customers like myself who are waiting for issues to be resolved. Quite simple the worst company I have ever dealt with. AVOID LIKE THE PLAGUE!!!!!!!!!!