I'm bought the Otto desk bought on 31 May 2018. I was happy with it until on 09 November 2020 when something absolutely horrible happened. I was working at the desk and placed a book on top of it. All of a sudden, the left pair of the desk legs just felt and luckily I managed to held the desk. I had my MacBook, my iPhone, headphones and other stuff on the desk. My phone and headphones fell on the floor but luckily didn't suffer any damage as far as I can see. I looked at the desk and I saw that the the part that holds the legs bolts to the body of the desk are glued. I saw a lot of dried glue on the floor and the issue is with the glue not holding the blot anymore. A 2 and a half years desk must not have this issue! If there was a child, animal there could have been serious damage done by the falling desk. I could have had damage for thousands of pounds if my MacBook and iPhone would have been damaged. I want to state that I’ve moved the desk since receiving it, I’ve never sat on it or climbed the on desk, nor I placed heavy objects on it. I’ve used this desk with care and it has been lightly used for office work. I contacted Swoon to ask for support, but so far, after almost 4 months my case is still open. So far over these months Swoon has done nothing to show that is taking this complaint seriously in regards to the safety of its products. They did nothing to make me understand what they're doing to make sure nothing like this happens. I've asked about what they are investigating, what steps are they taking to prevent this from happening a few times via email, they've never replied addressing those questions. They first offered to replace the desk, but I don't trust any Swoon furniture anymore, so I asked for a refund. They said that they will refund the desk, they didn't. I've got to buy a new desk from another company, my money is still with Swoon so I've contacted my credit card to dispute the charge. I'll also try my best to let the world know how hazardous their furniture is and get properly compensated. Needless to say I’ll never buy furniture from Swoon again! They're really good at ignoring your emails too!