A very bad service UNRELIABLE. I received the wrong colour sofa twice, in the end, they decided to replace my incorrect sofa with newly made to order which takes 8-10 weeks time. Even after placing the new sofa order I received an email after 3 weeks that there was a system error and new order did not go through. They automatically charged me for new sofa without refunding me for the old one. The customer care is very bad, unreliable. I only thought to go with swoon due to 5 years guarantee. If they can not guarantee in delivering the right sofa after 4 attempts how can we rely on their guarantee? With a lot of frustration, In the end, I requested them to refund everything and collect the wrong sofa. Hopefully, I get my money back before the bank gets overdrawn. Now I will not have a sofa but at least I will have peace of mind that I will get the correct sofa I like. Above is the short story, I have been through a lot of hassle and fake return call promises. Huge waste of time.