If Swoon wasn't just a pritty picture on a website Swoon unfortunately are another business run poorly. There customer service is based solely on us mere mortals being a number in the system, and there responses are the same pungent generic warm wishes replies which grate on you in a way that vents a feeling of sheer anger. After 20 weeks awaiting our sofa we finally cancelled after being passed from one team to another like a game of pass the parcel, unfortunately we never did see the present (sofa). There response to a cancellation after 20 weeks was 'sorry', that's ok no problem I'd got nothing better to sit on apart from a bean bag, thanks. Oh I did forget they Kindly offered £100 voucher or 25% off, Yippy to wait another 20 weeks for a sorry how joyful. Come on who ever is running Swoom, whether CEO, CFO, directors, mangement teams, employees sort you customer delivery and care out so it's more about the customer and not just another number, we are people just like you. As of many messages they come and go, so expect this to pass by never to be seen again. Warm wishes