Unfortunately I cannot recommend buying a phone from this company. Firstly, my original order (placed before 2pm Friday) did not arrive until the following Tuesday, not next day as advertised. Secondly the phone I received was absolutely not in “excellent” condition - it had scratches and was covered in dirt and grime. I contacted customer service (I did not receive a reply until late the following day) who were very apologetic and offered an upgrade replacement. I decided to give them the benefit of the doubt that it was a one off issue and accepted the offer of an upgrade. However after this offer and returning the original phone on a Thursday (paid postage myself so further out of pocket) I did not hear back from customer service until Tuesday. They then dispatched the replacement phone on the Wednesday which I received the next day, but disappointingly the phone would not successfully turn on. When trying to charge the phone it was stuck on the Apple logo loop (defective battery/hardware). Again when contacting customer service they were very apologetic, however at this point I have been without a working phone for 2 weeks during these product issues and I am still awaiting a refund after returning the second replacement phone (although they did pay for the return postage this time). Overall a disappointing experience and I would not recommend