I will be honest I still haven’t received my order. It has delayed work on my house and I feel that you really didn’t make any effort to make the situation right - especially given the delay was partly your fault. I placed my order on Tuesday afternoon and paid extra for a Thursday delivery. However by your own admission the courier did not pick up my order from you till mid Thursday afternoon - when I was meant to be receiving it. Meaning the extra time I had built into allowing for the delivery to be late was gone. So when UPS put my order on the wrong van I was made to feel that it ‘was out of your hands’ and there was nothing you could do. Your response was to refund the courier fee. Quite frankly what I wanted was my order. Perhaps next time you could immediately send out a replacement on overnight courier when clearly the delay was partially your fault. I feel extremely let down by SystemSAT’s poor service.