So i thought this was just sytner group merc cheltenham but looks like sytner in carlisle and even ringing mercedez benz themselves have given me the worst customer experience i have ever had in 30+ years of buying stuff, not just cars. There attitude to me as a customer was disgusting to even having one of their salesman gloating on the phone while i was trying to make a complaint. I wish it was just 1 thing that was the issue but everything i have gone to them with each time the customer service was appauling. I will never deal with this organisation again and if i can keep my friends, family and work colleagues away from mercs i will. Yes i know everyone's experience is different and am sure there are loads of happy people but this is my experience and mine alone. 0 out of 10 for customer service..never ever use again...and when they send you reviews around customer service you never ever hear back so whats the point...I was asked to send contact details so they could discuss my issues and never even got back to me.. Appauling service