Never experienced a more helpful and friendly customer service! There had been an issue with the courier but when I messaged them they immediately sent out another order for me! It was delivered 4 and later (even with the Easter holidays) I‘m so excited that shipping to Germany is now available! I didn’t even have to pay taxes or customs! The grandparent box was exactly like I imagined. I absolutely love it and can’t wait to order again. For myself this time!