I was given incorrect Sales advice about the laptop shipping with a Windows 10 disk. As the product was advertised as both windows 7/10, I rang and checked before ordering, because I didn't want to download upgrade files. But it arrived minus disk. The HP 250 G5 laptop with a silent 'SSD' disk was the noisiest I'd ever heard, with a constant, extremely annoying, high pitched hum coming from the fan/disk area. I asked my Partner for a second opinion and he agreed it was unacceptable. There appeared to be something wrong with it, but HP told Technoworld that the noise was within 'reasonable levels'. When I rang Technoworld (the day after delivery) to return the item, they made me ring HP myself, saying they would need a returns form completed and sent to them from HP, and that I would have to arrange this myself/not them. That took an hour, after being on hold and trying to get the HP call centre in India to understand. Basically, as long as you're happy with the product and there's nothing wrong with it, you'll be ok and their prices are very competitive and their staff try to be helpful. But in my case, needing a good laptop and fast, to run my business, in hindsight it wasn't worth the risk of ordering through them in case there was a problem with the product. In the end I had to go out to a PC World to buy a laptop the old fashioned way, whilst waiting to hear if Technoworld would refund me for the one purchased via them. UPDATE: As a result of me writing this review and their subsequent call to me asking that I edit it to be more favourable, which I disagreed with, I've been left £24 out of pocket because Technoworld have not refunded me the promised (on the grounds that the disk was missing) next day delivery charge. When I realised I'd not been refunded the delivery charge I emailed the consultant twice in case it was an oversight/a coincidence - they haven't replied.