The Community Experience team were excellent in assisting me when I had an issue with some t-shirts that I had received as a gift. I was not fully satisfied with the product as it had shrunk after being washed but Helen and Amy were very understanding and were able to offer me a refund voucher in exchange for the returned t-shirts. I was asked to return the unwanted t-shirts (at no cost) to Remill, which I understand is a sister company of Teemill/Rapanui, who recycle waste clothing into new products. I thought this was a great idea and was glad to hear that they would not go completely to waste.