First and foremost customer service. Emily contacted me on more than one occasion to answer my questions. One important one was a mistake of my own making and she searched to find the solution. And by the way, the shirt and the printing are first rate. I was particularly interested in your printing process. I am familiar to the screen printing and the harmful oil base inks. The process you use appears to eliminate the time consuming registration setup and color registration. I am very much looking forward to wearing this shirt - and once again a special thank you to Emily for all of her help.