we enquired about a new boiler as we we qualified for the grant scheme this year, the surveyors came out on time and where lovely people, we had our quote within a couple of days which we accepted, it wasn't a total freebie, but it cost us less than the call out did when our old one broke down last winter, so over the moon at that, it was booked, the lads turned up on the day and was even early! they got cracking and was done in 2 and half hours, very very pleased!!!! and to top things off where as we were having to use our shower on nearly as hot as it could go to get a warm shower, were now turning it right down so its not even out of the blue markings and its still so hot!!! (trouble is now its so nice you just dont want to get out of it) overall i would give them 20 out of 10 so impressed!!!!!! thank you so much for making our house lovely and warm again