A relative who is registered blind qualified for a boiler replacement with a reasonable contribution. They installed the boiler in a day except for the electrical bits which they said would be done the next day. As I was at work the next day i asked to be phoned first and they said they would. The electrician turned up unannounced, installed the timer then tried to explain to a blind person how to use the digital programmer!!!!! I ended up having to find out how on the internet. They also left an unacceptable gap around the flue which is still to be completed 6 months later. No guarantee has been received, perhaps because we haven't paid yet but then they haven't asked for payment since "completing" the job either, as and when they do I will pay, AFTER they have finished the job properly.