Dear Madam ans Sirs, it is normally not my style but since you ask, please find my comments below. I am a fan of your product and marketing. However, I must admit that you made my christmas quite sad. No presents arrived in time. I made a big order and the communication was terrible. First I purchased something in the shop which I was not available, then I paid more and the goods did not arrive. No communication, although I rechecked once in a while. The order fulfillment was not good. With better communication the delivery problems could have been eased at least from the satisfaction point. Best regards, Hubertus Rump