The tree tents from Tentsile are really cool and high quality. Unfortunately my last order was a replacement for a defect tent, and this order got affected by unexpected delays, so it took about 3 months to receive it (and I did not receive any information from customer service about any delays out of the ordinary 28 days shipping time). I was also several times in contact with customer service to avoid getting double-taxed for the replacement, and even after several reminders and being assured they would take care of it, they did apparantly not know how to do it properly as I got this extra charge.. Tentsile has promised to solve the situation, but I spent quite a lot of time dealing with all this extra issues so the customer service did not meet the expectations this time.