I purchased a Stingray (3.0), overall the tent is great, but you'd expect that as it's pretty expensive. They could put a bit more thought into their guy rope systems as there are better solutions out there and as I've experienced a single point of failure which can make the tent unusable above 1.5m. My biggest issue is with their customer support and approach to customer service. I followed a Stingray (1.0) setup video tutorial that was not appropriate for my version of the tent. This resulted in all my guy rope hooks breaking, when I contacted customer support they informed me that I followed the wrong video tutorial, although the video I followed did not highlight the significant difference nor that there was a more appropriate video for my version of the tent. After spending £789 (tent and ladder) I was originally advised to spend another £15 for a repair kit! After multiple emails I eventually got them to agree to send replacement hooks out free of charge, 2 months later I'm still waiting for hooks that cost pence making a £699 tent unusable for the activity it was purchased.
3 years ago
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