I bought a Stingray Classic Camping Stack less that one year ago to be used in Costa Rica. I’ve used it moderately for a good 6 months and the hammock started showing signs of deterioration. The hammock has been under the shade of the tent and trees around.
A few months ago the fabric ripped and all the threads are coming off. I thought such a reputable company selling such expensive gear would try to help a good customer, but unfortunately none of that happened. So basically I can either buy a new one or send it in for repairs, at my expense.
As an adventurer I don’t recommend this product to anyone in sunny countries, it’s a very expensive disposable toy, and has no solid guarantee. Their team found every possible excuse to not cover by guarantee, they blamed it on the sun. I wish Tentsile was more transparent about the fact that the sun really damages their products and that the products have a very limited life in the sun. They should advertise them as not resistant to the sun.
Overall very disappointing to lose so much money on something that looked very strong.
3 years ago
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