The customer service is speedy, price is unbeatable for the quality, the order was just shipped so ill comment on shipping after, but coming from the uk to the us im sure that its not an over night process. I put my order in for a stack, and ordered an extra 3 person cup hatch, not realizing it came with 2 already. So i asked to swap it out with an extra holder pouch before the order was shipped, and they easily swapped it out for no hassle since they were the same price. I will refer this company to all my friends, and i will be buying more in the future. Many pictures to come!