Product was extremely difficult to set up. Requires a near perfect triangle of trees to set up which is surprisingly more difficult to find than it even seems. Takes a lot of hassle to set the hammock up and then it doesn’t set up like in the pictures, all flat and even, the tension is almost impossible to set correctly so it typically sags in a few places. Customer service was sub par. I returned my product for the reasons above but had to pay 40 bucks to ship it back because they don’t cover the shipping costs for returns. Communication from the company about this did not sound like a “family run business” it seemed like I was emailing a robot. This whole deals been a big pain in the butt. If your don’t essentially NEED a platform hammock tent, then save yourself a whole lotta time and energy because Tentsile’s just been a waste of mine