I recently (13th Dec) purchased a Safari Trillium Hammock from Tentsile’s own website with an estimated delivery date of 2-3 business days. Unfortunately, two days after placing my order, I received an email stating that this item was unavailable until mid 2023, even though their website had allowed me to select and pay for it. I was told the mesh alternative was available and I immediately confirmed the replacement order as long as it arrives by the 23rd Dec (which was still 8 days away). I was assured that I would receive it one time. It is now the 24th of December and I had to cancel our family camping trip because I had relied completely on Tentsile’s product and their team. There was no prompt resolution to this issue, and upon multiple attempts at contacting their customer service team, I received unsatisfactory responses each time. Currently, they are not replying since they are on vacation until the 3rd January while I am stuck with a £700 paid bill, no hammock, and a ruined NYE plan This unprofessional conduct and lack of consideration for customers is highly unacceptable and I would urge others to avoid using Tentsile as they do not honour their estimated delivery dates and fail to provide customers with adequate customer service.