Great product that in itself is worth 5 stars without question, but shady service and it saddens me deeply to say it. I usually leave no feedback instead of negative feedback. Maybe they are spread too globally to effectively manage the company. Corona is having an additional effect but that’s additional, not what I’m referring to. Also, when inviting customers to review their products they entice you to leave good feedback on the promise of a chance at getting the cost of your order returned if they pick your review out of ‘the best’ ones. Safe to say, honesty doesn’t pay!