From the time they first came on the scene, I have been a big fan of Tentsile. I run a glampground in Western NY and the tree tents have been well received by our local and international guests. After the success of our first season, I purchased 2 more tents and 3 more hammocks at the 24 hour winter sale Tensile does each year. Great products at great price. When they shipped me an extra trampoline rather than double bubble, they quickly corrected the shipping mistake and even told me to keep the mistaken item. Now my tree stacks are intense with 4 levels! My only suggestion for your QC team would be to beef up the elastic bands that connect the rain tarps to the clip that attach to the handles on the ratchet straps. After a few days in windy conditions, the elastic was shot. And here is a tip for folks using the rain tarps. I run a clothes line in a big triangle between the 3 trees or between the 3 ratchet straps. I attached the rain fly to the clothes line rather than down to the ground. This not only lets more air into the tent, but improves the view and still prevents rain from getting into the sleeping areas. Thanks again for your great product. Pictures attached.