I am very disappointed Tensile e-commerce experience. I ordered the product in mid-June. When ordering, there is no indication that the product has delivery difficulties. After ordering, an automatic message informs you that there is a delay in delivery. The length of the delay is not specified. After waiting a couple of weeks, I will ask for more information from support. The product is promised to be delivered no later than mid-July. At the beginning of August, the product has still not arrived. My summer vacation is gone and I want to cancel my order. I am told that the product was shipped in early July. The matter is being investigated by several people and the matter is unclear. Eventually, I call and find out with Fedex how it has gone. It turns out that my email address and phone number are not included in the shipment. For this reason, after one delivery attempt, the product has been in stock at Fedix for over a month. When this information is added to the shipment in early August, the Tentsile online store will send an automatic message that the product is on its way. Prior to this, I have no information that the product was even shipped and I also had no reason to even wait for the product. The support service was very helpful in this matter but the matter was transferred from one person to another. The reason for the delay of a month was reportedly Fedex but the real problem was that the information I provided did not end up in the shipment data.