I bought a new tentsile flite 3.0 and some extras. When I bought this on the website everything was in stock, so 28 days delivery time. But tentsile could not deliver the product in this time and I tried to cancel the order because of this. But they do not accept this. After 27 days they send me a used tent, which was incomplete and has a damage at the mosquito mesh, also different parts of the tent was from the old series. I contact the support directly. They informed me that they will replace the unit when they have it back inthe stock. The tent is in the EU stock since min. two weeks now, but nothing happens. So I wait for the replacement since 1.5 mont, I have nor response on my E-Mail because of the replacement. So tentsile keep the hole money for a damaged and unsed tent. The idea is greate and the cancept works fine. But only one star because of the support and the quality of diferent parts of the product.