Absolutely horrendous service. I placed an order in December and tracking showed delivered on 6th Jan. It was not delivered or left with neighbours. After contacting their customer service team 8 times there was mixed responses from; it was delivered, take up with delivery company, not left the warehouse, on it's way. Not 1 person could clarify. The parcel finally arrived over a month later. I returned the item over a month ago now and still have not had a refund. Again I've emailed several times with various responses again; not received, past returns date, order not in my name so can not reapond (it was in my name so I sent them the confirmation), to now being called George and them asking how they can help?! This is still ongoing