Ordered before Christmas parcel was left on doorstep which I didn’t receive. I contacted Tessuti and they replied give us 30 days to respond. On the last day they responded saying the claim was rejected and that I need to contact my money provider Clearpay which I did. I was then asked by them to contact the delivery company which I did they admitted in email that it’s there fault. I went back to Clearpay with this information they then contacted Tessuti on my behalf and again Tessuti rejected the claim. I’ve just called Tessuti again and they have said that the investigation team have rejected it and they can’t because they and not allowed to tell me why. I asked to speak to an supervisor and was told no and get a solicitor and he can get the information. Who is in a position to pay for a solicitor. What I have noticed as well reading others customers problems is they are very good with replying to these complaints about refunds they say sorry to hear and give us a call to discuss, which to everyone else seems like they are going to sort it out but in fact when you call they will say the investigation team has rejected it and there nothing we can do get a solicitor.