Purchased items for a family member. They did not fit. Took back to return in perfect condition, with tags attached. Was then told they had a no refund policy, and could only offer exchange notes. Was never made aware of this at time of purchase, go on holiday in 2 weeks and £150 down (which doesn’t seem a lot, but with the cost of stuff nowadays, £150 can help a lot). Shocking policy. If the item is in a sellable condition that it was purchased in, why not give people OUR money back?
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