I have already send an email expressing my gratitude to Chantelle, the lady who helped me when I couldn’t find the slippers I wanted in my size! Chantelle was always quick to respond and showed me the new slippers which were coming out and offered me a pre order. My mail read: They are absolutely beautiful. My last ones from you lasted nearly 3 years before wearing down at the bottom - considering I wear them every single day that is amazing! Thank you so much for a great and personal customer experience and for an amazing product. I am having a wooden floor laid downstairs on Saturday so they will be perfect!