I bought a jumper as a Christmas present for my wife. Buying:- I found that your service was fine, no problems with your delivery of my order at all. Very satisfactory. The Product:- Regarding the product, the colour, size and fit was very good indeed. Your sales information was very good. However, the coarseness of the alpaca wool is distinctly not at the standard that I find acceptable. When my wife tried the jumper on I was pleased with the look. Then I felt it and found sandpaper. Not the product expected at all, probably the lowest grade possible whilst still called 'Alpaca'. This is unacceptable to me.