Bought this as a gift for a friend following a surgical operation. I had the hamper delivered to me. The delivery was as specified when I purchased it, so no complaints about the ordering or delivery part. The only disappointing thing is the hamper seemed a little small for the money paid. While the images on the website gave the appearance of a generous family sharing hamper, in reality this appears to just about enough for two people to share rather than a family. I don't feel that the hamper offered any kind of value for money.