Waited all day and no delivery! I called the day before to check on my delivery...asked the Cotswold company to confirm timings. A trainee told me I would receive a 2 hour slot. This didnt happen! I took the afternoon off work and son waited in all morning... and no delivery. Called at 3pm courier told me that the delivery was for the 17th. Cotswold email stated 16th Nov. The courier said I was the 3rd customer call saying this had happened today. Also, I was told by the Cotswold the courier would call 30 mins before delivery this promise isn't possible...confirmed by courier. I am a busy Dementia nurse who doesn't work the normal 9 to 5. I couldn't receive the next delivery for at least a week due to my work shifts. So I cancelled the order - awaiting a refund. What a waste of 10 days from ordering. Total waste of my time! Never again!