After ordering a wardrobe and bedroom furniture set, which advised on-line would be delivered by 15th November, I was a little disgruntled, when this date, came and went without even a peep from The Cotswold Company. A week later I recieved an email to book delivery, on the morning of delivery I was advised that the wardrobe was incomplete, so they couln't deliver it... the delivery company continued to tell me they had the items however and they would still attempt delivery, obviously that did not happen. Another week passed, and yet another email from The Cotswold Company asking me to select a delivery date, which once again I did. I waited for the delivery on the specified day, nothing arrived, I phone The Cotswold Company that assure me it's definitely arriving that day, and gave me the couriers number to find the time-slot, another phonecall later, the courier advised me it has not been booked in with them, and I need to call The Cotswold Company, to re-book. Yet another phone call later, I rebook for the next week, I double check this (more phone-calls) with both courier and company and they assure me delivery is happening this time (finally, a month after the original delivery date), sure enough it arrives, when unpacking the first item it became apparent that it was damaged, they went on to unpack the remaining items which were also damaged in several places, with the wardrobe also missing handles and a hanging rail. After speaking with The Cotswold Company advising I wanted a refund, which they would not give prior to collecting the item, I relunctantly arranged yet another day off work to wait for collection of the items, in which I was then informed that they wouldn't collect it, after 1.5hours on the phone to them, and them telling me there was nothing they could do as they were not senior enough, yet there was noone more senior in the office to talk to, the delivery company called to advise they could do that day. The items have now been collected, but I am still left waiting for a refund. Customer service was next to nil, and I'm still shocked at how this has all been handled...I will update this with my refund experience, once I have chased again for this...