Shocking shocking behaviour from customer service. They took a large order of a 4 door wardrobe, 2 single wardrobes, a chest of drawers and a shoe cabinet. And a month ago a grand dresser. One would say this is a good order we better treat this customer well. They hired a company called BJS who only deliver to the floor when there is a lift! So they wanted to deliver just the items that fitted the lift. I called customer service of cotswolds and they just basically backed their delivery company's policy! As if I did business with the delivery company!! Why on earth do they hire a company like BJs such bad reputation and that are not delivering items properly. Cotswolds just said that they would just fail the delivery after I waited more than a month! STICK TO JOHN LEWIS OR EVEN IKEA. REPUTAVLE COMPANIES not this deceiving company, they trick customers they are not transparent and they lie. They delivered to me a dresser that is heavy as a tree a month ago with another company who delivered to the third floor. This time they delivered another company probably cheaper that refuse to bring your order upstairs. My question is if they take large orders make sure to8 can deliver them damn it!!!