Do not buy from this company! I am so so disappointed with the after sales care, I have purchased many items from this company. Some of the furniture I purchased at the start if the year has started to crack. I spent many hours trying to get through to someone, eventually I did and was referred to a company called Homeserve for the repair work to be carried out. I was led to believe that they would carry out the work, had a visit from a Homeserve technician only to be told he did not have the paint. I was advised that another appointment will be booked, didn’t hear anything back from Homeserve for a few days. So I called them a few times got told various different messages. Eventually today I was told that Homeserve will not be doing anything until Cotswold & Co give them further instructions and that they were originally sent out to investigate the cause of damage! How deceitful! I have made attempts to speak with Cotswold & Co via live chat and phone today...currently on hold! Order ref is 1965148 can someone please call me! This is shocking that a company such as Cotswold & Co have such cowboy aftersales service!
3 years ago
The Cotswold Company has a
2.2
average rating
from
73
reviews
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