Fast delivery, good selection of pens, inks & other materials. Just one teeny point - not really customer friendly on the website - I purchased a small Herbin transparent fountain pen - on the site I used to use they would have pointed out that it had no ink filler, or suggested I purchase one that would fit - but they were smaller and very people orientated. I have had to make a second purchase to find an ink filler that will fit it. But that's because cartridges are plastic, single use & I am trying to reduce that by using bottled ink & refillable convertors - something everyone should think about really.