Order arrived 2 weeks late and poor packaging caused the box to be squished. I am aware that this is not entirely their fault, however, their customer service is just terrible. It's very hard to get a hold of them to see what's going on so I thought I was not going to receive my order so I went on and bought the exact item someplace else. One day my order from Hamilton arrived, and considering I've already bought and received the item someplace else, I have to return the item to hamilton, but it's been 11 days since I've emailed Hamilton to return the item and they have not replied to my email.