I was very impressed with the efficiency of the service. I posted my key on the Monday afternoon and it was returned to me on the Thursday. I have been using it daily since its return and it works perfectly. I would definitely recommend this company and in fact have already done so to family and friends who knew the hassle I was having with the car key previously. I will also be sending my other key to be fixed. as its a common problem with Freelanders of a certain age and the life time of their rechargeable keys.