Despite our purchase not exactly being top of the range, we experienced personal attention throughout the process. Phil & his team are well versed in customer care & queries. The handover from Archie was professionally conducted, loads of sensible advice, particularly appreciated, this being our first purchase. The extensive, complimentary starter pack covering mostly everyday cleaning & operating aspects was most unexpected, full of thoughtful products. Doubtless their aftercare will be equally impressive, certainly a positive experience all round. Regards, Stuart