I've had excellent advice from Lauren each time I completed the questionnaire. Lauren took the time to consider what would work best for me and I was pleased to see that she had taken into consideration what I had tried previously and didn't like. The reason I didn't give 5 stars is because each time I was recommended a product it was out of stock or I couldn't use my discount code so unfortunately I went elsewhere to buy the actual product (sorry Nappy Gurus).