I firstly trusted the watch lab to remove some links in my finances Michael Kors watch, they done such a promt and efficient job that when I bought myself an Armani Ceramica watch. Most places couldn't accommodate removing links on a ceramic watch but the Watch lab came to the rescue again and manages to do a promo and professional job. That leads me to the final time I have used them (so far ) , I have had my dad's sieko kinetic watch left to me and after not wearing it for a long time it stopped working. Even after wearing it for a long while the second hand kept skipping and I also had a lot of dirt and dust between the links and crevices. There was also a problem with the clasp which kept opening , so it was given a resize and an ultrasonic clean. The watch came out gleaming and with a reshape a clasp now it fits perfect. Even though it gets sent away for a full service ( perhaps because it is an older style kinetic watch ) which will take 6-8 weeks with a comprehensive overhaul and parts replacement. While I am very happy to let them do this as I have always been more than satisfied with their work I am waiting until after the beginning of September so I can wear it in my wedding day and have it sent off after. Honestly if you have watched that you truly value I wouldn't recommend anywhere as much as I would the search Lab ( west quest is the one I went to)