Was promised a watch replacement and reseal within the hour. Was called back later that day to be told that although they had been able to remove the back casing, they did not have the expertise onsite to reseal the watch so they would have to wait for a more qualified member of staff to do to on another day. They couldn't give me the watch back as they had replaced the battery and could not close it properly. Has to make a special trip to collect it on another day. Very disappointing service and the staff including the manager at the Watch Lab Highcross Leicester branch we totally unapologetic and rude. Will not be going back there. Terrible service.