My watch needed a new strap. I was advised Gucci no longer made a black strap and could only get brown there was no other option given to me. I said I would collect the watch then. It was a few days later that someone asked what I was doing about it and I explained I did not want brown to be told they could get a generic black strap. This has now been done and I was give a refund but I would have liked to have been given the option earlier.
9 years ago
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