I put my watch in to get a new strap fitted( Silverburn Glasgow) where It was measured and I was told to come back in an hour. After going for dinner, I returned to collect the watch and was told that they did not in fact have the correct strap and it would have to be ordered in. That wasn't really an issue as they said it would be within 7 days and I would be contacted if it came in earlier. I received a voicemail 5 days later to say it had arrived & I could collect anytime. I took the 30 minute drive from home the following evening, where upon arrival, the guy behind the counter laughed an apology & stated that the wrong strap had been sent but he had "forgot to phone me". The strap took a further 5 days to arrive so all in it took 2 weeks & 3 return journeys (3 hours of my time)...Unimpressed to say the least