The email asking for the review was poor, it assumes it was a completely positive experience, and rather than asking for honest feedback (to do better) it only asks for positive feedback. Very Poor. 'Almost all our customers are delighted with what we offer. Very occasionally however, we have got things wrong leading to a few people choosing to vent their frustrations on an external review website. Please would you be so kind to leave a positive review on the website' For the record I thought the price was expensive, but as I was on holiday I was happy to pay the extra for the convenience. The 'salesman' was very pushy about the cleaning service, the watch was in a 'very poor state' so he will throw in a half price clean for me. He then immediately asked for payment! When I told him I didn't want it cleaned he was visibly irritated (as was I, as he never actually asked if I wanted it) and said he would need to 're-enter the order on the system now.' Overall the 1 hour service was good, though pricey. The salesman was rude (Brent Cross, London).