What went wrong? Everything. The Southampton branch replaced a battery in a Swiss watch, but the watch stopped the next day. They then claimed it needed an overhaul at £100 to fix, and in doing so changed the movement without my permission. The watch kept stopping, but they insisted there was no fault with the watch and refused to refund the money, despite the work supposedly having a guarantee. On top of it all the company were extremely rude in response to all attempts to resolve. Avoid at all costs
8 years ago
The Watch Lab Holdings Ltd T/A The Watch Lab has a
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