Cribs Causeway branch... had the history lesson on arrival about how it had been a family run business that had been subsumed by the larger and officially recognised watchlab. Alarm bells immediately rang - there goes any chance of decent customer service at a reasonable price then... and I think I was right. 1st visit - quoted more for a service than Tag Heuer charge if you go direct. 'But we clean the outside of the watch too...' was the excuse. 'May also be an additional £100 IF the crown needs replacing too' - circa £400 all up and 4-6 weeks turn around. I wonder if the crown ever doesn't get replaced? No thanks. WatchDoctors - £94 and back in 7 days. 2nd visit quoted £40 to take the strap off my Tag. 30sec to 1min work. Criminal. Half an hour and a short drive later, Timpsons did it. 'How much?' says I... 'Just pop some money in the charity box' says he. Watchlab = aloof, arrogant, holier than thou attitude. I'm a chartered engineer and was fascinated to hear from the 'expert' about the 'technicalities' of pushing a pin through a hole. I'm writing to Tag Heur to question whether they want these people representing them and also to Watchlab head office although from reading the below reviews, I doubt either will care.