I took my Tag Heuer Carrera watch to the Glasgow branch to get a service and some repair work done. The original leather strap is still on the watch having purchased it 12 years ago. I asked for the service and repair work and to replace the leather strap. The watch was away for 10 weeks and I received a phone call saying it was ready to pick up. When I got to the shop the strap had not been replaced. The employee I was dealing with admitted it was their oversight. The only resolution he offered was to send the watch away again for up to 4 weeks and to charge me £295 for the strap. I obviously complained about this awful service and demanded that they compensate me in some way to make up for this oversight. I was told I would have to phone their customer services department at head office myself and in the mean time send the watch away again. Surely the employee should take it upon himself to remedy this situation and offer some sort of compensation! I refused to give this cowboy outfit any more business and took my watch away. I walked down to Argyle Arcade and spoke to someone at Laings who took my details and said they would call me on Monday once they were able to speak to Tag Heuer directly regarding the replacement strap. They came back to me with a price of £80 vs the £295 that the Watch Lab tried to fleece me for. I hate to think how much I have paid over the odds for the watch service and repair. And Laings are able to replace the strap in store with no need to send the watch away for a ridiculous period of time!