I have never had such bad and disrepectful service. I put my Father's 21st birthday present (a Tudor rare limited edition) that was left to me when my father passed away, to Watch Lab on 6th June this year. I was told that it would be no longer than 12 weeks for repairs. It is now 20 weeks and still not returned. When I called Jo (Bromley Branch) on the 9th October, he responded to me in a very rude manner saying " why are you so worried about getting it back?". He knew this was my late father's watch. I am upset by the lack of understanding shown on how important this watch is to me from a sentimental point of view and it is so long past the latest date it should have been returned. I have had no call back or communication since the date I expressed my concerns and sadness. This is awful and distressing... Be careful using this service.