My wife's Raymond Weil Shine needed the battery replacing for the first time so I took it to the Watch Lab Express in Newcastle on the recommendation of a Goldsmiths shop in the Eldon Square shopping centre (they are both part of the Aurum group). At the same time I purchased a black leather strap for it. When I was unable to change the strap I took it to the shop it was originally purchased from who said the back was not replaced correctly and one of tne screws was not an original. I returned it to the WatchLab, after they looked at it they denied any responsibitlity. I wrote to the company as advised by the Watch lab Kiosk Technician but received no response whatsoever. VERY poor service...I will now have to pay a real professional to repair it properly. Avoid like the Plague!!